SHIPPING & RETURNS
We're proud to say it's rare, but shit can happen. That's life. So, Adam and I have put the following together for you to ensure you feel confident before you buy from our little husband and wife-run side hustle.
Here's the scoop...
Shipping Process
We're currently testing FREE SHIPPING in the United States (and discounted shipping most places globally) and have our fingers crossed y'all dig it! Please feel free to provide us feedback via our contact form if you have it. Full disclosure, we make just under $5 per item. It might not be wise, but Culture Sub T-shirts is a labor of love for us. We're not just a small business, we're a teeny business. Currently, we're not even on Etsy or Amazon because they take SUCH a big % of revenue. Also, as much as we wish we could print (maybe if we got big enough someday), we do have a 3rd party printer who takes cut heavily into our margins as they manage our inventory and shipping/returns process. If something happens to your order, please reach out and we'll partner with our printers to sort it all out with you.
Returns Policy
If there is an issue with your order, PLEASE CONTACT US ASAP! We'll be in touch via email and start working with you to correct the issue. Our goal is no sad customers EVER! We've done some crazy crap over the years to make sure that happens too.
Lost in Transit - Each order will have tracking information to verify what the heck happened (some shipping provider information is better than others, as you probably know). Please contact us within 2 weeks after you order should have arrived and we'll work with you to try and locate your package or resolve the issue. Oh, and be sure to check with your neighbors! We'd say *ALL* of our lost packages have simply been in the wrong mailbox thus far.
Error When Ordering - Sometimes folks fat fingers their information during ordering. We've also had instances where someone forgot they were moving! LOL! If you notice you've made a mistake when ordering (happens ALL the time) simply contact us with the details of what needs changed and we'll update things for you. Unfortunately, items returned to sender (they go back to our printer, not us) are non refundable.
Buyer's Remorse - I actually don't think this has happened yet and we want to keep it that way! However, this one does stink as our printer pals make all items to order. We can't resell the item based on our small business logistics. So, if you're not happy with your purchase, but it's correct we will not provide a swap or refund as we've already spent the time and $$$ to design, list, process, print, process again and then ship the order. To help avoid this, please review our sizing charts.
BIG THANKS for your time, understanding and support of our little husband and wife side hustle! We appreciate you a great deal.
- Katey and Adam